The Role of PMO in

Transformation

Interac's Role

Leading debit card services in Canada, facilitating national payment network.

External Challenges

Rapid changes in payment methods, need for fast product launches, project complexities, and competitive pressures.

Internal Challenges

Need for speed, continuous improvement, and alignment across product development, project management, and system development life cycles.

Objective

To integrate Lean and Agile for a transformative organizational change.

Lean and Agile

$-$Lean focuses on doing more with less and customer satisfaction, while Agile emphasizes adaptability and quick response to change.

PMO's Position

At the enterprise level, connecting strategy with corporate objectives.

Why PMO

Neutral, mature in practice, ideal for leading transformation.

PMO's Role

$-$Leading initiative, ensuring governance, and forming an effective C$-$level steering committee.

Impact

Streamlining processes, speeding delivery, and adopting Lean and Agile practices.

Approach

Three$-$step process focusing on people, processes, then technology, with emphasis on education and process tailoring.