The sales department in the agency where you work have referred Ian and Rebecca Harrison to you. Ian and Rebecca have recently purchased an investment property through the age ncy. and they are intending to lease the property. You are meeting with them today to confirm the scope of their requirements. You are required to tallcto the client [as played by your friends. family members, work colleague, or another student] with aviewto obtaining the listing for lease. In the process of doing this. you will need to: Build Rapport Explore landlord experience with leasing property _ Identify the clients' needs and motivation for listing their property Discuss Property Management Services _ Confirm scope of property management services [marketing activities and services provided] Explain your agency's process for listing their property Discuss their expectations for property management. Establish Rental Price _ Review rental appraisal [provided in the learner portal} to confirm rental price range expectation with landlord. Complete the Exclusive Management Agency Agreement ' Record details of property inspection according to legislative requirements. Document landlord acceptance of fees. charges and services to be provided including; o Terms and conditions o Fees and charges o Repairs and maintenance o outgoings applicable to the property [such as rates. strata fees} During the discussion document the client requirements and expectations as well as the attributes of the property in the Exclusive Management Agency Agreem ent (Residential)