The School of Dentistry at Penn provides general dental care to residents of Philadelphia on a walk-in basis. Upon arrival, customers first provide healthrelevant information such as personal health records and insurance provider to a receptionist who enters the information into a computer system for the dentist to see. This step takes 4 minutes on average. A dental assistant then takes an X-ray of the patient. This step takes 15 minutes on average. A dentist then performs the checkup and discusses any issues with the patient. This step takes 20 minutes on average. There are two receptionists, four dental assistants and five dentists. Assume that the patients arrive at a rate of 12 patients per hour. Round your answer to 3 digits after the decimal point if it is not an integer. Do NOT use comma in your numeric answers. The total capacity of the receptionists is The total capacity of the dental assistants is The total capacity of the dentists is The process capacity is Where is the bottleneck? The flow rate of the process is The utilization of the dental assistants is Assuming unlimited demand, the flow rate of the process is patients per hour. patients per hour. patients per hour. (Receptionist, or Dental Assistant, or Dentist?) %. patients per hour, and the cycle time is minutes. Suppose that 35 patients are waiting when the dental clinic opens in the morning. It will take minutes for a patient to go through an empty clinic, and it will take a total of minutes to process all those patients