The service department will need a system to support its unique needs of scheduling technicians, obtaining parts for repair, and setting up follow up appointments once parts are in-stock. I want to make sure that none of the analysis and design tasks fall through the cracks. I need you to identify all of the tasks that you will need to complete. I find it is helpful to create a Work Breakdown Structure to identify the tasks. Don't forget to include the system and industry analysis, system design, implementation plans, and security tasks in your WBS. Please!

Duration 5 days 2 days 1.5 days 4 days 4 days 4 hours 2 hours 5 days 3 days 1 Analysis and Design task durations 2 3 Project name Year Task name 4 Accounts Payable 2018 5 Interview process 6 Development of User Questionnaire 7 Identification of risks 8 DFD diagram 9 UML diagram 10 Layout of 1 report 11 Layout of 1 user screen 12 Testing plan 13 Implementation plan 14 15 Human Resources 2017 16 Interview process 17 Development of User Questionnaire 18 Identification of risks 19 DFD diagram 20 UML diagram 21 Layout of 1 report 22 Layout of 1 user screen 23 Testing plan 24 Implementation plan 25 26 Payroll 2019 27 Interview process 28 Development of User Questionnaire 29 Identification of risks 30 DFD diagram 31 UML diagram 32 Layout of 1 report 33 Layout of 1 user screen 34 Testing plan 35 Implementation plan 4 days 2 days 1 day 3.5 days 2 days 2 hours 4 hours 7 days 3 days 6 days 1 day 2 days 4.5 days 5 days 1 day 4 hours 5 days 3.5 days 1 Costs for in-house development 2 Standard Development Times 50 As standard practice, use these costs As standard practice, use these guidelines (assume 8 3 for all in-house development. hours of work per day). Cost per hour (for 4 first year) Duration 5 Database Development $ 60 Database design 5 days 6 Web developers $ 75 Database build 10 days 7 App developers $ 75 Design of a report (web or app) 2 days 8 UX designers $ 60 Design of data entry page (web or app) 2 days 9 Business Analyst $ 50 Design of static text page (web or app) 1 day 10 Trainers $ Build of a report (web or app) 1 day 11 Cybersecurity specialists $ 90 Build of data entry page (web or app) 1 day 12 System Admin $ 70 Build of static text page (web or app) 1 day Connection to separate system or database 13 (sys admin) 8 days 14 Analysis work (both web and app combined) 20 days 15 Training 5 days 16 Equipment: Cybersecurity work 10 days 17 Servers $ 2,500 18 Routers $ 200 19 Expected Monthly Maintenance: 20 Development (web or app) 2 days 21 System Admin 3 days 22 Training 1 day 23 24 Key: 25 Web or app = activity must be done for both web and app. Same amount of time required for each deliverable. 26 Both web and app = time given includes development for both of the web and app deliverables. Service Records Sample Appliance type Customer Name Customer Address Customer Phone Date Called 1/6 1/6 1/7 1/8 1/9 1/9 Date of Service 1/6 1/7 1/7 1/10 1/9 1/10 Refrigerator Dishwasher Refrigerator Microwave Washing machine Dishwasher Appliance serial number KN-78-215-896 WP-55-311-698 WP-78-956-694 AB-99-357-753 GE-10-122-542 KN-55-396-477 Parts Needed KN-1256 WP-1788 WP-8877 AB-3321 GE-2119 KN-5511 Technician assigned Robles Wong Henson Wong Robles Robles Sophie Goldberg Mitch Chu Jamie Fernandez Mike Singh George Kostanza Felicia Parkinson 123 Main St, Hopkinton, MA 5525 Winter Rd, Medford, MA 2 Hope St, Hull, MA 15 Arch St, Tewksbury, MA 369 Pike Circle, Danvers, MA 50 Central Ave, Hopedale, MA 508-555-1256 617-555-9898 617-555-4125 508-555-3596 508-555-6235 508-555-2144 Duration 5 days 2 days 1.5 days 4 days 4 days 4 hours 2 hours 5 days 3 days 1 Analysis and Design task durations 2 3 Project name Year Task name 4 Accounts Payable 2018 5 Interview process 6 Development of User Questionnaire 7 Identification of risks 8 DFD diagram 9 UML diagram 10 Layout of 1 report 11 Layout of 1 user screen 12 Testing plan 13 Implementation plan 14 15 Human Resources 2017 16 Interview process 17 Development of User Questionnaire 18 Identification of risks 19 DFD diagram 20 UML diagram 21 Layout of 1 report 22 Layout of 1 user screen 23 Testing plan 24 Implementation plan 25 26 Payroll 2019 27 Interview process 28 Development of User Questionnaire 29 Identification of risks 30 DFD diagram 31 UML diagram 32 Layout of 1 report 33 Layout of 1 user screen 34 Testing plan 35 Implementation plan 4 days 2 days 1 day 3.5 days 2 days 2 hours 4 hours 7 days 3 days 6 days 1 day 2 days 4.5 days 5 days 1 day 4 hours 5 days 3.5 days 1 Costs for in-house development 2 Standard Development Times 50 As standard practice, use these costs As standard practice, use these guidelines (assume 8 3 for all in-house development. hours of work per day). Cost per hour (for 4 first year) Duration 5 Database Development $ 60 Database design 5 days 6 Web developers $ 75 Database build 10 days 7 App developers $ 75 Design of a report (web or app) 2 days 8 UX designers $ 60 Design of data entry page (web or app) 2 days 9 Business Analyst $ 50 Design of static text page (web or app) 1 day 10 Trainers $ Build of a report (web or app) 1 day 11 Cybersecurity specialists $ 90 Build of data entry page (web or app) 1 day 12 System Admin $ 70 Build of static text page (web or app) 1 day Connection to separate system or database 13 (sys admin) 8 days 14 Analysis work (both web and app combined) 20 days 15 Training 5 days 16 Equipment: Cybersecurity work 10 days 17 Servers $ 2,500 18 Routers $ 200 19 Expected Monthly Maintenance: 20 Development (web or app) 2 days 21 System Admin 3 days 22 Training 1 day 23 24 Key: 25 Web or app = activity must be done for both web and app. Same amount of time required for each deliverable. 26 Both web and app = time given includes development for both of the web and app deliverables. Service Records Sample Appliance type Customer Name Customer Address Customer Phone Date Called 1/6 1/6 1/7 1/8 1/9 1/9 Date of Service 1/6 1/7 1/7 1/10 1/9 1/10 Refrigerator Dishwasher Refrigerator Microwave Washing machine Dishwasher Appliance serial number KN-78-215-896 WP-55-311-698 WP-78-956-694 AB-99-357-753 GE-10-122-542 KN-55-396-477 Parts Needed KN-1256 WP-1788 WP-8877 AB-3321 GE-2119 KN-5511 Technician assigned Robles Wong Henson Wong Robles Robles Sophie Goldberg Mitch Chu Jamie Fernandez Mike Singh George Kostanza Felicia Parkinson 123 Main St, Hopkinton, MA 5525 Winter Rd, Medford, MA 2 Hope St, Hull, MA 15 Arch St, Tewksbury, MA 369 Pike Circle, Danvers, MA 50 Central Ave, Hopedale, MA 508-555-1256 617-555-9898 617-555-4125 508-555-3596 508-555-6235 508-555-2144