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The service quality factor of ________ refers to the inability of the sports experience to be observed with the physical senses prior to purchase or
The service quality factor of ________ refers to the inability of the sports experience to be observed with the physical senses prior to purchase or consumption. Group of answer choices assurance intangibility empathy reliability
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Understanding Hospitality Law
Authors: Jack P Jefferies, Brown Banks, Banks Brown
4th Edition
0866122273, 9780866122276
