Question
The SMG Strategic Relationship Management (SRM) Framework provides a practical approach to creating and maintaining relationships with key stakeholders that optimizes the effects of service
The SMG Strategic Relationship Management (SRM) Framework provides a practical approach to creating and maintaining relationships with key stakeholders that optimizes the effects of service quality and maximizes both transaction security (i.e. client stability) and relationship utility (i.e. profit).
Please explain how this is achieved through structured management of client relationships?
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The SMG Strategic Relationship Management SRM Framework focuses on systematically managing client relationships to optimize service quality enhance transaction security and maximize relationship utili...
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Project Management in Practice
Authors: Samuel J. Mantel Jr., Jack R. Meredith, Sco
4th edition
470533013, 978-0470533017
