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The SPSS outputs provide diagnostic information on a scale used to ascertain Customer Satisfaction. The Scale consisted of five questions (x11 to x15) A. Comment

The SPSS outputs provide diagnostic information on a scale used to ascertain Customer Satisfaction. The Scale consisted of five questions (x11 to x15)

A. Comment on the descriptive statistics of the scale items
B. To what extent is the scale usable? Are there any remedies you would apply to improve the scale?
Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items -0.113 -0.010 5

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