The statement "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - is attributed to Robert McCloskey, a children's book illustrator and author, as well as Alan Greenspan, economist and former chair of the Federal Reserve of the United States.

a. How does one avoid the above in communications?

b. What does LAP Theory and the Action Loop tell us about avoiding such problems in coordination activities