The statement preceding the refusal in the introductory paragraph of a bad-news message should imply that an affirmative decision will follow. O a. True O b. False A reply to a request for credit information: a. always follows an inductive sequence. b. involves filling in the blanks and returning the document. c. should essentially contain opinions of the writer. d. presents the main idea at the end. For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message. O a. True O b. False Email is the most effective channel for communicating negative organizational news. O a. True O b. False In the context of the persuasive process, which of the following best describes AIDA? a. Gaining attention, generating interest, creating desire, and motivating action O b. Gaining acceptance, instigating action, discussing benefits, and attracting attention O c. Gaining acceptance, inviting questions, instigating action, and attracting attention O d. Gaining attention, instigating action, creating desire, and encouraging acceptance