The stock records in a certain facility have been giving problems. The stock as physical items and the computer based WMS are not reconciled. The selection precision is suffering and the percentage of problems is continuously rising. These issues are also showing up in the amount of work the cycle - count staff have to perform and correct. This is now causing major problems. The task of finding the cause has been left to Joseph, the inventory foreman.

He is trying to figure out the cause and is starting to wonder where to start. As a logistics expert, you are asked to help Joseph.

1.3.If you knew that the staff had not altered, how would you isolate the cause of the problem?