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The supervisor in a call center company would like to assess his staff in terms of the time they spend processing a particular document. The
The supervisor in a call center company would like to assess his staff in terms of the time they spend processing a particular document. The standard processing time is minutes and a standard deviation of minutes,Below are theprocessing time in minutesFrom the historical data shown in the previous slide, determine the following:a Process accuracy. Do you think the standard minute process time is realistic?Use the averaging method.b Process precision. Do you think the staff is capable of processing the document based on the set standard? Use Range
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