The supply chain can be viewed as the network of organizations and relationships that flow products and services to customers, while the value chain can be viewed as the combination of entities, activities, and competencies that add value and satisfy customer demand. Dell used the "voice of the customer" value chain to: (0.63pts) Question 8 - The supply chain can be viewed as the network of organizations and relationships that flow products and services to customers, while the value chain can be viewed as the combination of entities, activities, and competencies that add value and satisfy customer demand. Dell used the "voice of the customer" value chain to: 1- Reduce price of the products 2- Identify the range of capabilities it would need in different functions. The different combinations of these capabilities are what creates the unique supply chain offerings. 3- Customer segmentation based on client gender 4- None of the above