the system development process by analyzing a case study, "Hitachi Consulting Moves Human Resources to the Cloud" (L&L 16th ed). There is no single right answer, hence the discussion, which will allow someone to think about different ways of interpreting the situation. following questions as someone would analyze the case:

• what are the key problems with the old system(s) and the factors contributing to these problems? How were the problems identified?
• How did the new system address these problems? What was the impact of the new system?
• What elements of the implementation approach likely promoted its success? In what way? What elements might have put the new system at risk? In what way?
• What measures would someone use to assess the long-term impact of this change?