The table to the right is a compilation of Net Promoter Scores for other department stores. 19. Calculate the average NPS for this competitive set of department stores in cell M27. Include Belk's NPS calculated in Q17 in cell P24. ( 2 points) 20. Describe how Belk's Net Promoter Score compares to the NPS of its competitors. Write answer in box below. ( 2 points) \begin{tabular}{|l|r|} \hline \multicolumn{1}{|c|}{ Brand } & \multicolumn{1}{c|}{ NPS } \\ \hline Belk & \\ \hline Dillards & 31 \\ \hline J.C. Penney & 20 \\ \hline Kohl's & 26 \\ \hline Macy's & 37 \\ \hline Nordstrom's & 43 \\ \hline \end{tabular} Q20 ANSWER: The table to the right is a compilation of Net Promoter Scores for other department stores. 19. Calculate the average NPS for this competitive set of department stores in cell M27. Include Belk's NPS calculated in Q17 in cell P24. ( 2 points) 20. Describe how Belk's Net Promoter Score compares to the NPS of its competitors. Write answer in box below. ( 2 points) \begin{tabular}{|l|r|} \hline \multicolumn{1}{|c|}{ Brand } & \multicolumn{1}{c|}{ NPS } \\ \hline Belk & \\ \hline Dillards & 31 \\ \hline J.C. Penney & 20 \\ \hline Kohl's & 26 \\ \hline Macy's & 37 \\ \hline Nordstrom's & 43 \\ \hline \end{tabular} Q20