Question
The theme is customer satisfaction, loyalty, empowerment, and price. why are you loyal to some product/service offerings and not to other product/service? how does your
The theme is customer satisfaction, loyalty, empowerment, and price.
why are you loyal to some product/service offerings and not to other product/service?
how does your relationship with these products the ones your loyal too change over time?
have you ever been dissatisfied with a product/service to which you are loyal?
how did you resolve your dissatisfaction?
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Managing Controlling and Improving Quality
Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
1st edition
471697915, 978-0471697916
