The three principal components of Tony Earley's 2011 "Back-to-basics" plan were:

1. Accelerate repairs and improvements to electricity and gas operations
2. Modernize record-keeping and monitoring of gas pipeline operations
3. Repair employee, customer and regulator relations

Before the plan was even underway, PG&E suffered an embarrassing power outage during a nationally televised football game.

Name two common biases which were evident in Earley's plan and briefly explain your reason for selecting each one.