The title of Chapter 8 is "Delivering Training." from the book The Trainer's Handbook; 4th Edition; Karen; John Wiley & Sons

Part of chapter 8 explores how to create a positive learning environment and stresses the point: "Active from start or before - participant preparation is critical to the success of the training session."

Your homework for this week is to present a brief 10 - 15-minute mini presentation at the beginning of next class to explore this very topic. Below you will find the instructions of your homework for this coming week to prepare for next week's class.

Area of training: Guest services for hotel clerk

For this activity, you will complete the following:

1) Develop a pre-session questionnaire. These are used to find out about participants expectations and perceived needs as well as gather information to create customized role plays, case studies, and other activities. You will create the questionnaire specific to your training (as indicated above) and explain why you chose these specific questions. How do they fit with your understanding of the chapter.

2) Pre-session assignment. Pre-session assignments are a good way to save valuable workshop time and get participants ready for the learning experience. You will create one pre-session assignment that your potential trainees will complete prior to the start of your specific training (as indicated above.) Why did you choose this activity, and how does it fit with your understanding of the chapter..