The top managers are primarily responsible for all the four management functions, and the other managers are in charge of any one of the functions.

True

False

Which of the following is true of Follett's view on organizations?

A. She viewed organizations as communities in which managers and workers should work in harmony.

B. She warned against the dangers of less hierarchy.

C. She supported the idea of managers dominating workers.

D. She propagated the idea of workers working individually, rather than in a group.

E. She believed that it wasn't a manager's job to help people cooperate with one another.

_____ analyzes business opportunities according to market growth rate and market share.

a. Unplanned strategy.

b. BCG matrix.

c. Five Forces analysis.

d. Strategy formulation.

e. Planned change.

_________ is one of the positive ways to deal with resistance to change that allows others to contribute ideas to help implement the change.

A. Participation and involvement

B. Explicit and implicit coercion.

C. Manipulation and co-optation.

D. Negotiation and agreement.

E. Facilitation and support.

The Hawthorne effect is the tendency of persons singled out for special attention to perform as expected.

True

False

The "changing phase" is the first phase in Lewin's model for planned change.

True

False

The deficit principle in Maslow's hierarchy states that:

A. People dislike work, lack ambition, act irresponsibly, and prefer to be led.

B. People are willing to work, like responsibility, and are self-directed and creative.

C. People at work rationally consider opportunities made available to them and do whatever is necessary to achieve the greatest personal and monetary gain.

D. A satisfied need is not a motivator of behavior.

E. People are immature individuals that cannot take initiative.