You are the HR advisor for a retail company. A store manager comes to you and says, "We have a transgender employee at work, Sarah, who identifies and presents as a female. She is in the process of transitioning and still occasionally exhibits traditionally male physical attributes. A customer of ours recently noticed that Sarah appeared to have a five o'clock shadow at the end of a long day and complained to me about Sarah working at the store. How do I handle this customer and any other customers who raise a similar concern?"

1. How do you respond to the manager?
2. Based on your readings about transgender employees in the workplace, what other, additional advice would you ideally give this manager about Sarah transitioning (beyond just addressing this one customer's particular complaint)? Consider the various issues that a company may have to address with regard to transgender employees.