The Total Quality Approach to Quality Management provides a foundation that helps ensure that products are developed with the appropriate level of quality and customers are highly satisfied.

Respond to the following questions:

1. List the key elements that make up the Total Quality Approach.
2. Select one of the key elements that make up the Total Quality Approach that you feel is the most important, explain what it is and why you feel it is the most important?
3. If you were the customer, describe how you believe the Total Quality Approach would benefit you.