Question
The Trust Department of First National Bank offers two types of service, Basic and Premier. Trust customers with basic service do not grant trust officers
The Trust Department of First National Bank offers two types of service, Basic and Premier. Trust customers with basic service do not grant trust officers any discretion in managing their accounts. The trust officers or their assistants merely execute the actions prescribed by the customer and send monthly statements. Premier customers grant the trust officers broad discretion in managing their accounts, including the buying, selling, and distribution of trust assets. For years, the Trust Departments vice president assumed that the cost of these services was based on the amount of time the trust officers spent working on the accounts. But after some ebbs and flows in the market and the advent of various software packages for executing transactions, the vice president has begun to suspect that the costs of the services may have shifted. He has gathered the following information about the activities required by each service:
Using the traditional method of allocating Trust Department costs, which is based on trust officer labor hours, compute the cost per account to provide services to Basic and Premier customers. (Round cost per hour and final answers to 2 decmial places, e.g. 15.25.)
Activity Pool | Department Costs | Cost Driver | ||||
Basic account maintenance | $641,036 | Number of accounts | ||||
Transaction processing | 1,450,044 | Number of transactions | ||||
Account analysis | 1,168,948 | Trust officer labor hours | ||||
Total Trust Department costs | $3,260,028 |
Other information is as follows:
Basic | Premier | |||
Number of accounts | 2,000 | 1,400 | ||
Number of transactions | 6,400 | 21,000 | ||
Total trust officer labor hours | 15,800 | 18,480 |
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