The use of key performance indicators (KPI's) and metrics is vital in managerial accounting analytics. Which of the following expressions is true regarding the use of KPI's and metrics? a. Metrics represent measurable values that show how effective we were at achieving business objectives. Ob. Net profit margin is a good example of a metric . KPI's are used to track the status of specific business process. Od An employee satisfaction index is a good example of performance KPI, V