The video highlights a managerial challenge of poor communication among team members. To address this challenge, it is suggested that managers should create a culture of open communication and active listening within the team. As the Director of Client Development, Sophie Myers should have set clear expectations for Ashley and the team since she is the overall lead on the project. Sophie should also encourage participants to actively participate by asking for their input, opinions, and ideas, which fosters a collaborative atmosphere where everyone feels valued and heard. It is crucial for all managers to actively listen to each other, even if they have different tasks to accomplish, to ensure that everyone's input is considered and the best outcome is achieved