There are 11 questions. Write your answers in the space below each question:

1. List three (3) stakeholders and outline their role in the development and management of operational plans.

2. Outline three (3) key steps involved in developing KPIs to meet business objectives.

3.Identify at least four (4) activities involved in developing an operational plan, including a contingency plan.

4.Using dot points, list the main components an operational plan may contain.

5.Explain the role of the operational plan in achieving the organisation's strategic objectives. (Answer in approximately 80 words.)

6.Specify at least three (3) information sources used to inform the development of operational plans. (Answer in approximately 20 words.)

7.Briefly explain how budgets and financial analysis shape operational plans and affect their profit and productivity. (Answer in approximately 80 words)

8.Briefly outline how each of the following legislative frameworks impacts on the development and implementation of operational plans. (Answer in approximately 100 words each.)

• Australian Consumer Law (ACL)
• Work health and safety (WHS) law

9.When acquiring resources to implement operational plans, what do you need to consider about intellectual property (IP) rights and responsibilities? (Answer in approximately 100 words.)

10.Outline a system for monitoring operational performance. According to the system, what are two (2) methods or tools for recording operational performance? (Answer in approximately 50 - 100 words.)

System to monitor operational performance

Methods or tools for recording operational performance

11.Briefly explain how organisational policies, practices and procedures relate to the operational plan. (Answer in approximately 50 words.)