There are 2 scenarios in regards to the CoffeeVillle's business, one is a delivery service for food and drink orders and the other scenarios is that CoffeeVille's main source of income is the lunchtime trade. There are 3 main questions are categorized to the part A and B, Part A is questions about customers and the quality of the food and staff for example it is important to find the customer need and staff's time and efficiency and Part B is to identify the problems and solutions