Question
There are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of business operations, such
There are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of business operations, such as:
Anti-discrimination legislation.
Ethical principles.
Codes of practice.
Privacy laws.
Financial legislation.
Health and safety legislation.
Consumer law.
Credit procedures legislation and regulations.
a)Research each of the above legislation and briefly explain its impact on quality customer service
b)Why is it necessary to have a working knowledge of the legislation that affects customer service operations?
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Quantitative Methods For Business
Authors: David Anderson, Dennis Sweeney, Thomas Williams, Jeffrey Cam
11th Edition
978-0324651812, 324651813, 978-0324651751
