Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Nov 04, 2024

There are five dimensions of service quality that can be influenced directly by service employees. The _ _ _ _ _ dimension of service quality

There are five dimensions of service quality that can be influenced directly by service employees. The

_____

dimension of service quality is highly dependent on employees' ability to communicate their credibility and to inspire the customers' trust and confidence in the firm.

Multiple Choice

Assurance

Reliability

Tangibles

Responsiveness

Empathy

Step by Step Solution

There are 3 Steps involved in it

Step: 1

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Quantitative Methods For Business

Authors: David Anderson, Dennis Sweeney, Thomas Williams, Jeffrey Cam

11th Edition

978-0324651812, 324651813, 978-0324651751

More Books

Students also viewed these General Management questions

Question

★★★★★

Suppose a financial manager buys call options on 50,000 barrels of oil with an exercise price of $65 per barrel. She simultaneously sells a put option on 50,000 barrels of oil with the same exercise...

Answered: 1 week ago

Question

★★★★★

Draw an organization chart for a) Evergreen Construction Company and the Olympic Hotel and Resort case study project, or b) A project you have been working on outside of the classroom. Include at...

Answered: 1 week ago

Question

★★★★★

46.10 Video Question. Go to this texts Web site at www.cengage.com/blaw/blt and select Chapter 46. Click on Video Questions and view the video titled International: Letter of Credit. Then answer the...

Answered: 1 week ago

Question

★★★★★

The Internet has allowed for increased trade in services such as programming and technical support, a development that has lowered the prices of such services relative to those of manufactured goods....

Answered: 1 week ago

Question

★★★★★

There are five dimensions of service quality that can be influenced directly by service employees. The _ _ _ _ _ dimension of service quality is highly dependent on employees' ability to communicate...

Answered: 1 week ago

Question

★★★★★

Dana shoots a basketball at an angle of 45" from the horizontal. It leaves her hands 6 feet from the ground with a velocity of 27 ft/s. Step 3 of 3: Determine the height of the ball when it is 27...

Answered: 1 week ago

Question

★★★★★

Using the financial ratios provided in the Appendix and the following financial statement information for Macys, Inc., calculate the following ratios for Macys for both 2015 and 2016. 1. Gross profit...

Answered: 1 week ago

Question

★★★★★

On January 1, 20X2, Plend Corporation acquired all of Stork Corporations assets and liabilities by issuing shares of its common stock. Partial balance sheet data for the companies prior to the...

Answered: 1 week ago

Question

★★★★★

The structure in Figure P14.8 is composed of a beam supported by two struts at the cantilever end. Compute all reactions and the strut member forces. Use $E=30,000$ kips/in. ${ }^{2}$. 10'- I=...

Answered: 1 week ago

Question

★★★★★

(a) In Figure P8.15 compute the vertical and horizontal components of displacement of joint $E$ produced by the loads. The area of bars $A B, B D$, and $C D=5$ in. $^{2}$; the area of all...

Answered: 1 week ago

Question

★★★★★

What is the real interest rate? How much investment occurs? Does crowding out occur? Use the data in Problem 8 along with news that the government now has a budget deficit of $1 trillion to work...

Answered: 1 week ago

Previous Question Next Question