There are five generic performance objectives namely; Quality, Speed, Flexibility, Dependebility and cost for operations strategy.

1. Define and explain their salient features and how they reconcile operations resources and market requirements.

2. What are delights and how are they drivers of customer confidence on the organisation's products and the market requirements?

3. State and describe the various models (Methods) used in the evaluation of the five (5) generic generic performance objectives namely Quality, Speed, Flexibility, Dependebility and cost for operations strategy.