There are many online tools for Requirements Elicitation and Analysis that are used today. Do some research and find 2 online tools that can be leveraged for your project this semester.

What are the tools?

What are the advantages and disadvantages?

the project question is below that the above question is based on

Introduction The purpose of this project is to provide a more in-depth view of the topics covered in this course as well as expose tools and software currently used in industry. The project scenario is provided in this document and will act as the basis for the project deliverables that will be produced by each project team. Project Scenario The following simplified requirements were modeled from an actual RFP (Request for Proposal) that was used to solicit vendors for the implementation of a customer relationship management (CRM) application.I have not included all the requirements since that would encompass several pages and would be too exhaustive for this semester Customer Intake 1. The system will be able to capture customer contact and demographic information including a. b. C. d. e. Customer Name Customer Address Customer Email Customer Phone Number (home and mobile) Customer Social Security Number 2. 3. The system will be able to identify a customer through an account number The customer service rep will be able to verify the customer's call using their personally identifiable information. Case Management 1. The system will display account details for a customer, including: a. Plan ID b. Plan Description C. Monthly Cost 2. The system will capture the details of a customer call, including a. Call Reason b. Call Notes 3. The customer service rep will be able to transfer a case to another rep if a certain skill is needed to resolve the call (i.e. Spanish rep for Spanish speaking customer, etc.) 4. The system will be able to keep track of the changes made to a case 5. The system will be able to copy a case 6. The system will capture the reason to close a case 7. The system will allow for customer service reps to update a case