There are several problems for the Farm Bank. Identify which problems are Macro problems (involving the whole company) and Micro problems (involving an individual or a few individuals). - Client system unprepared for change. - Client system unfamiliar with and unprepared for MIS (the management information system). - The top-down approach (Swain's) excluded staff from decision-making and preparation for the MIS. - Survey should have preceded, not followed, the MIS. - Hassler was not assertive enough to fulfill Swain's goals by keeping Swain informed. - Particulars in the MIS need to be changed (limit info after determining needs, change format, etc.). - Wyatt has been charged by Swain to do a survey, but her boss, Hassler, has told her not to give the survey report to Swain