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There are times when restaurant employees must have difficult conversations with guests. Imagine that a guest's credit card has been declined or that you have

There are times when restaurant employees must have difficult conversations with guests. Imagine that a guest's credit card has been declined or that you have to cut off alcohol service. Write a paragraph explaining how the guest and the employee might feel in that type of situation. What emotions might they experience? Then write a paragraph detailing how the employee might use emotional intelligence and empathy when dealing with the guest

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