There are two Cases presented in the HTM 3120 Service Operations Analysis course. The two presentations were given in groups. According to the case article given by the professor, we will discuss the problems of the company and give some suggestions for the future development of the ability by using the analytical tools like SWOT and PESTEL. Before our speech, all members of the team need to hold a meeting to discuss the speech content and analyze the case article content. The point here is to explain how you solved the problem, what you learned, and what skills stood out