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There are two questions that you must answer. Please use headings for 'Question 1' and 'Question 2' and answer them separately. Question 1 a) Provide

There are two questions that you must answer. Please use headings for 'Question 1' and 'Question 2' and answer them separately. 


Question 1 


a) Provide specific examples of situations in which Tristan and/or Jeremy attempted to build a deep understanding of the client's situation, needs, objectives (goals), financial literacy and tolerance for risk. Provide specific examples of situations in which they failed to do so. 


b) Explain why it is an important part of the financial planning process for a financial adviser to have a deep understanding of the client's situation, needs, objectives (goals), financial literacy and tolerance for risk in order to provide financial advice that is in the client's best interest. 



Question 2 


 a) Provide specific examples of steps or actions that Tristan and/or Jeremy undertook to build trust with their clients? Provide specific examples of situations in which they failed to do so. 


b) Explain why it is an important part of the financial planning process for financial advisers to build trust with their clients.

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