there is a neutral camp that would prefer to assume no efficiency gains or losses from ERP. Net Present Value of the gains from the ERP and CRM decisions. Remember that your model should be complete, flexible, robust, Analysis and capable of providing insight. Using the assumptions already given and whatever additional Establish a base case. Perform what-if analysis. Over what ranges assumptions you feel are warranted, build a model to project the for critical parameters does the project look attractive? Year Number of ERP Number of CRM Cost of Number of Added Cost of Added Consultants Consultants Consultants /Day Training Programmers Programmers/Year Costs 2005 10 0 1,500 10 100,000 3,000,000 2006 8 0 1,515 8 105,000 2,000,000 2007 6 0 1,530 6 110,250 1.000,000 2008 4 1,545 115,762 2009 500,000 1,560 121,550 200.000 2010 1,575 127,627 100.000 2011 1,590 134,008 2012 1,605 140,708 2013 0 1,621 147,708 0 2014 1,637 155,130 0 2015 1,653 162,886 0 2016 1,669 171,030 2017 1,685 179,581 2018 1,701 188,560 2019 1,717 197,254 2020 1,733 206,019 2021 1,749 214,784 2022 1,765 2023 223,549 1,781 232,314 2024 0 1,797 O 241,079