Theres no chance that the iPhone is going to get any significant market share opined Steve Ballmer, Microsoft CEO, 2007. Henry Fords lawyer told him that the automobile was a fad but the horse was here to stay. Movie mogul Darryl Zanuck tossed aside the idea of television, sharing his opinion that the world would tire of staring at a plywood box. Their resistance to change may have proven a bit short-sighted. Ultimately, change is stressful, and people avoid it because they want to avoid the pain, anguish, frustration and lack of confidence that goes along with it. Even a positive change, like a promotion, can be met with stress as the employee marches into their own new and uncharted territory. Even minor changes can require a brief adjustment period, but large-scale changes can take a long time to adjust to. (a)Discuss ways an organization can be resistant to change (7 marks) (b)Discuss the causes of organisational resistance to change (8 marks) Examine the ideas and tactics that can help overcome resistance to change