These questions are from the SITXCCS007 assessment.

You are required to provide me answers to the following questions. The answers must not be copy pasted from google or any other website.

1. Explain the importance and methods of sharing customer information with your team members to ensure quality service?
2. How can you identify product or service delivery problems and communicate those to a customer?
3. How can managers proactively compensate customers for difficulties faced, in line with their own level of responsibility, according to organisational policy?
4. Discuss a strategy which can be used for providing ongoing internal feedback on service issues and a method for suggesting improvements.
5. Explain any five (5) questioning techniques that can be used to collect and analyse complaints and feedback to identify the nature, possible causes and details.