These questions relate to the book "The Adventures of an IT Leader" by Robert, Austin

Ch 14

1.Which vendor should IVK choose for the IR project? Which approach to an SLA (Service Level Agreement) or Service delivery model?

2. What information should a company like IVK ask for in a "Request for Proposal" (RFP) document? What interview questions should they ask a vendor to answer?

Ch 15

1. Whatshould Gordon andBartondo withIvan Korskysituation?

1. Should Barton reorganize the IT function so that the best talent is in a central"shared services" organization available to the entire organization (rather than just a particular business unit)? What are the pluses and minuses of such anarrangement?

Ch 16

1. Whichofthethreeproposedprocesses shouldIVKuseforenforcing infrastructuretechnologystandards? Recommendandjustify.

Ch 17

1. Howmuchemphasisshould theIVKITgroupputontop-line benefitsfromITsystems,as opposed to traditional cost savingsbenefits?

1. Whatrole shouldIT leaderssuch asthe CIO play in discussionsoftheuseofITto enhance innovative capabilities? Why are IT leaders not as involved in thesediscussionsas you might thinkthey would be?

Ch 18

1. How should IVK decide how much risk to undertake in adopting newtechnologies? Should IVK be on the bleeding edge? Leading edge? Fast follower?Slowfollower?Formulate a recommendation.

1. How should IVK decide how much "protection" against technology related risk itshould purchase? Recommend a process to follow to decide how much protectionto purchase.

Ch 19

1. Why would Goldman and Luce now be competing to hire Barton based on his years' experienceas CIO and previousexperience as a business manager?

1. Whatjob opportunitywould you adviseJimBarton to take? Why?