Think about the customer expectations for your current employer (or a company you are familiar with) and a different international organization in an industry or field where you might like to be employed.

• How well do the two organizations meet their customers' needs?
• To what extent are total quality processes employed?
• Do you feel that total quality processes affect customer satisfaction levels? If so, why? If not, why not?
• Is the successful implementation of total quality processes affected by whether or not a company is considered international? If so, why? If not, why not?