Think of a business process that you think could use improvement (class registration, online ordering, in store customer service, etc.). Create a functional process representation of what the process problem is (an As-Is process model). This is worth 7-points of the post. Refer to the model in figure 7-1 (below) as an example. This shows a three-activity process for approving customer orders: check inventory, check customer credit, and approve special terms - each of these steps receive an input and transform it to an output