1. Think of the university where you are studying and identify 8 (eight) key performance indicators that will help the university achieve its long-terms goals. Explain your choice.
2. Contrast the likely differences between the balanced scorecards of a profit-seeking company and not-for profit organization.
3. Fiola Hospital is a rural referral hospital. The administrators believe that balanced scorecard will provide a framework for managing the hospital's most important business. They identify community, patients, and providers (i.e. physicians) as their customers.

a. List SIX different (and specific) measures that could be included in the customer perspective that may be appropriate for Fiola Hospital.

b.Describe the benefits of implementing a balanced scorecard for individual employees as well as for managers of Fiola Hospital)