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Thinking about the qualification you are studying and the industry you would like to work in, answer each of the following questions: Describe at least
Thinking about the qualification you are studying and the industry you would like to work in, answer each of the following questions:
- Describe at least three professional service standards and protocols for staff.
- Describe at least three attitudes and attributes that would be expected to work with customers.
- Describe at least three key customer service needs and communication expectations in the industry.
- Describe expected standards for personal presentation and hygiene.
5.Describe customer service and communication needs that may arise for specific customers such as those with languages other than English.
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