Thinking about the qualification you are studying and the industry you would like to work in, answer each of the following questions:

1. Describe at least three professional service standards and protocols for staff.
2. Describe at least three attitudes and attributes that would be expected to work with customers.
3. Describe at least three key customer service needs and communication expectations in the industry.
4. Describe expected standards for personal presentation and hygiene.

5.Describe customer service and communication needs that may arise for specific customers such as those with languages other than English.