Thirteenth Edition -Effective Human Relations

Interpersonal and Organisational Applications

By: Barry L. Reece

1.Give a very specific example of one behavior EACH for each of thethree categories of human behaviorsin organizations. You must give three separate examples. You must be specific, and not.

oExample 1: ?

oExample 2: ?

oExample 3: ?

2.What is the importance of havingsoft skillsfor any person newly hired by an organization? Yourwork ethic,yourattitude,your communication skills,youremotional intelligence and a whole host of other personal attributes are thesoft skillsthat are crucial forcareer success

3.Describe howworkplace incivilityimpacts (1) workplaceproductivityand (2) an organization'sbrand

4.What is three of themajor attributes that make some work group teams more effectivethan others.

5.Explain what is apsychological contractin a work setting.

6.Explainthe major point oformajor contribution/insight provided byeach of following major theories that attempt to explain human behavior in organizational contexts:

oScientific Management

oHawthorne Studies

oTheory X and Theory Y

oHierarchy of Human Needs

oExpectancy Theory

oEquity Theory

7.Explain whether you have aninternalorexternallocus of controland How so?

8.Explain what isEmotional Intelligence (EQ).

9.Explain your views onMachiavellianismas a means to people trying to advance in companies.

10.Explain the importance offeedbackwhen two people are speaking to each other about a work related problem.

11.Explain howencodinganddecodingdiffer when two people are speaking to each other about a work related problem.