This activity will require observation.

Choose one of the scenarios below and with a peer, role-play how you would give feedback as the manager speaking to an employee. Be sure to engage in appropriate two-way communication.

Scenario A

An employee at a web design company has recently undertaken a project for a high-end bakery, specialising in wedding cakes and pastries. Although the project went over the schedule by three working days, the customer has been in touch with management to inform them of how thrilled they were with the work. The customer then asked permission to share the web design work to their 150,000 followers on their social media.

Role-play a situation that would be appropriate for feeding back this information to the employee.

Scenario B

An admin assistant at a corporate company has misfiled some customer records. The assistant is relatively new to their position, and it is the first mistake that they have made during their employment. They have not been thoroughly trained in this activity, and the mistake does not comply with data protection regulations.

Role-play a situation that would be appropriate for feeding back this information to the employee.