This assessment task requires you to manage the effectiveness of the work team assigned This includes Providing feedback to others in order to encourage, appreciate, and reward model behavior and practices Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders Effectively communicate team performance plans and team performance to a wide variety of stakeholders Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken During this assessment task, you will be required to complete the following activities Activity 1 Establish team performance plan Activity 2 Develop and facilitate team cohesion Activity 3 Facilitate teamwork Activity 4 Liaise with stakeholders Assessment environment This assessment task must take place in any one of the following physical conditions Physical condition 1 An actual workplace Note The student can use their own workplace setting The trainer assessor will assess the workplace based on the assessment criteria mentioned below and will provide approval if the workplace meets the requirements Physical condition 2 An environment set up by the training organisation that accurately represents workplace conditions The simulated environment must meet the following assessment criteria Assessment criteria Your trainer assessor will ensure that the simulated environment meets the following assessment criteria Opportunities for students to Yes No NA A workplace setting or a simulated workplace must replicate real workplace conditions to demonstrate the assessment activities The workplace setting or a simulated workplace must allow the student to manage the effectiveness of the work team assigned This includes Providing feedback to others in order to encourage, appreciate, and reward model behavior and practices Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders Effectively communicate team performance plans and team performance to a wide variety of stakeholders Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken The workplace setting or the simulated workplace must provide the student with access to the following document and resources A Supervisor to provide the student with assistance throughout the assessment activity A team consisting of at least two (2) team members, not including the student The following equipment and resources to implement systems and processes that support the personal and professional development of self and others Computers and internet for all participants and students MS Office Printer Communication technology such as video conferencing tools used Team task objectives (Given in the workplace simulated scenario) Templates to complete this assessment task (Provided in assessment task) Standard operating workplace procedures related to human resource management Use up to date software and equipment Work within stated timelines to meet deadlines Workplace environment to work with others in a team Workplace setting or simulated workplace must provide the student with the opportunity to analyze the organizational environment Workplace environment to sufficient to communicate with diverse groups Workplace sufficient to work independently and manage workload Workplace simulated scenario Your workplace is committed to improving its operations and managing its employees' performance to stay competitive in its industry The performance of the employees in the workplace has been stagnant over a period of time, and no improvement has been identified The management conducted a root cause analysis of this issue and identified that the existing performance management system of the organization is outdated and has not been able to achieve the performance objectives established by the organization The workplace has assigned the HR Manager (You) a project to develop a detailed performance management system for the organization Further, the management has Provided you with the guidelines to develop the performance management system Assigned a team of two (2) team members that would assist you in the development of the performance management system Provide you with the information about task objectives Guidelines for the development of performance management system The performance management system must provide an overview of the performance management process The performance management system must incorporate the following in the performance management process Performance planning process Need for ongoing feedback Need for employee input into the performance development process Procedure for conducting performance evaluation Procedure for conducting the performance review Implementation guidelines for performance management system Training and development opportunities Continuous improvement process for performance management system Legal considerations in the development and implementation of the performance management system Team members that would assist you in the development of the performance management system Management has assigned you two (2) HR team members The team members are new recruits and will assist you in the development of a performance management system Their roles and responsibilities include the following Roles and responsibilities Participate in the development of a performance management system Research and compile information on the performance management system Participate in the development of performance plans for the performance management systems Team task objectives Work in collaboration to develop a detailed performance management system Have clear roles and responsibilities during the development of a performance management system Enhancing individual and group productivity using a performance management system Developing employee capabilities to their fullest extent through effective feedback and coaching Driving behavior to align with the organization's core values, goals and strategy Improving communication between employees and managers Job responsibilities As part of your job role to lead teams in the workplace and to actively engage with the management of the organization, you have the following roles and responsibilities Encourage and foster a shared understanding of purpose, roles and responsibilities Develop performance plans with key performance indicators (KPIs), outputs and goals Communicate effectively with a range of stakeholders about team performance plans and team performance Support team in meeting expected performance outcomes Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks Develop policies and procedures to promote team member accountability for personal and team tasks Provide feedback to the team members on team effort and contributions and encourage, value and reward others Develop processes to identify and address issues, concerns and problems identified by team members Encourage team members to participate in and to take responsibility for team activities and support them to identify and resolve work performance problems Model desired behavior and practices and promote work team collaboration through individual behavior Establish and maintain open communication processes and communicate information from line management to the team Communicate and follow up unresolved issues, concerns and problems Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders Work placement task This assessment task requires you to take on the HR Manager in a workplace setting or a simulated environment set up by your training organization In this assessment task, you will be required to demonstrate your skills and knowledge to manage the effectiveness of the work team assigned in a workplace setting or a simulated environment set up by your training organization This includes Providing feedback to others in order to encourage, appreciate, and reward Model behavior and practices Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders Effectively communicate team performance plans and team performance to a wide variety of stakeholders Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken During this assessment task, you will be required to complete the following activities Activity 1 Establish team performance plan Activity 2 Develop and facilitate team cohesion Activity 3 Facilitate teamwork Activity 4 Liaise with stakeholders The trainer assessor will supervise and observe the student performing each activity or assign a supervisor Supervisor roles and responsibilities The Supervisor is the individual who supervises or is in charge of the organization They belong to a higher rank or status Their job role and responsibilities are Assist you in understanding the task requirements Provide you with information about job roles and responsibilities Provide you with the required information to complete the assessment activities Supervise you in completing the assessment task and requirements Provide feedback based on the outcomes of assessment activities Note Each student will be assessed individually for all assessment activities Team members The team members are student's co workers or workfellows They are associates that the candidate works with Their job role and responsibilities are Assist you in completing the project on time Participate in the development of a performance management system Research and compile information on the performance management system Participate in the development of performance plans for the performance management systems Communicate and collaborate with you for each assessment activity Timeframe to complete the work placement task Timeframe for completion of the task (4 weeks Trainer assessor to make changes) Week 1 Establishment of team performance plans for the development of performance management plan Week 2 Development of policies, procedures and strategies for promoting team member accountability Week 3 Development of performance management system Week 4 Feedback from management and revisions to the performance management system Task requirements You will be assessed on your technical knowledge and skills to complete this work placement task You will be assessed on meeting your job role and responsibilities You must follow the instructions provided by the supervisor The task must be completed in the specified timeframe Activity 1 Establish individual and team performance plans This activity requires you to establish individual and team performance plans for the work team and the two (2) assigned team members To do so, you are required to follow the steps given in Checklist 1 and complete the templates associated with each step The supervisor or trainer assessor will Supervise and observe the student performing this activity Place a tick mark against each step given in the checklist after the student performs implements the step Sign off the checklist and ask the student for the submission of templates associated with each step Activity 2 Develop and facilitate team cohesion This activity requires you to develop and facilitate team cohesion while developing strategies and policies and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks To do so, you are required to follow the steps given in Checklist 2 and complete the templates associated with each step This activity will be completed in Week 2 of this assessment task The Supervisor or trainer assessor will Supervise and observe the student performing this activity Place a tick mark against each step given in the checklist after the student performs implements the step Sign off the checklist and ask the student for the submission of templates associated with each step For student For the simulated environment The student must model desired behavior and practices and ensure the team members' feedback is incorporated into the development of strategies and policies and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks The student must provide feedback to the team members to encourage, value, and reward their participation Activity 3 Facilitate teamwork This activity will be completed in Week 3 of this assessment task This activity requires you to collaborate with the team members assigned and develop a performance management system based on the specifications provided in the workplace simulated scenario To do so, you are required to follow the steps given in Checklist 3 and complete the templates associated with each step The Supervisor or trainer assessor will Supervise and observe the student performing this activity Place a tick mark against each step given in the checklist after the student performs implements the step Sign off the checklist and ask the student for the submission of templates associated with each step For the student For the simulated environment The student must model desired behavior and practices to promote work team collaboration through individual behavior The student must support the team to meet expected performance outcomes, including providing formal and informal learning opportunities Activity 4 Liaise with stakeholders This activity will be completed in Week 4 of this assessment task This activity requires you to collaborate with the team members assigned and develop a performance management system based on the specifications provided in the workplace simulated scenario To do so, you are required to follow the steps given in Checklist 4 and complete the templates associated with each step The Supervisor or trainer assessor will Supervise and observe the student performing this activity Place a tick mark against each step given in the checklist after the student performs implements the step Sign off the checklist and ask the student for the submission of templates associated with each step For the student For the simulated environment The student must model desired behavior and practices to promote work team collaboration through individual behavior The student must support the team to meet expected performance outcomes, including providing formal and informal learning opportunities Activity 1 Establish individual and team performance plans Checklist 1 Establish individual and team performance plans Steps Place a tick mark, once completed Step 1 Document the following details regarding your workplace in template 1 Name of the organization Contact details Department or work area of operation Step 2 Identify the team purpose, roles, and responsibilities according to organizational and task objectives Further, document the following using Template 2 Team purpose Roles and responsibilities of self Roles and responsibilities of team members Step 3 Develop the following performance plans in consultation with the team members Team performance plan Individual performance plan for each team member Follow the guidelines provided when developing performance plans Performance plans must be developed taking into consideration the development of performance management system Performance management plans must be Performance plans must be developed using Template 3 Template 5 Performance development plans must include the following information For team performance plan Team roles and responsibilities Team work goals Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities For individual performance plans Team members' roles and responsibilities Work goals Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities Sign off Supervisor's signature Sign off date Template 1 Workplace details Workplace details Name of the organization Contact details Department or work area of operation Template 2 Team purpose, roles, and responsibilities Team purpose, roles, and responsibilities (300 words) Team purpose Roles and responsibilities of self Roles and responsibilities of team members Template 3 Team performance plan Team performance plan Team roles and responsibilities Team work goals (Four) Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities Template 4 Individual performance plan (Team member 1) Individual performance plan (Team member 1) Team roles and responsibilities Work goals (Four) Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities Template 5 Individual performance plan (Team member 2) Individual performance plan (Team member 2) Team roles and responsibilities Work goals (Four) Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities Activity 2 Develop and facilitate team cohesion Checklist 2 Develop and facilitate team cohesion Steps Place a tick mark, once completed Step 1 Consult with the team members assigned and develop the following documents Develop three (3) strategies for facilitating team member input into planning, decision making, and operational aspects of the development of performance management system and document using Template 6 Include the following information Three (3) strategies for facilitating team member Explanation of each input into planning, decision making, and operational aspects of the performance management system Develop policies and procedures for promoting team member accountability for personal work and team tasks and document using Template 7 Include the following information Purpose of the policy Scope of the policy Procedures for promoting team member accountability Roles and responsibilities in promoting team member accountability for personal work and team tasks Develop processes for identifying and addressing issues, concerns and problems identified by team members usingTemplate 8 Include the following information Two (2) processes for identifying and addressing issues, concerns and problems identified by team members Explanation of each process for identifying and addressing issues, concerns and problems identified by team members Step 2 Provide feedback to team members on team effort and contributions during the development of processes and strategies developed in Step 1 Provide constructive feedback to encourage, value and reward the team members Formulate your feedback Ask why you are providing feedback, when and where will you provide it Discuss the performance of the team members Be careful and mindful of your body language, tone, and the words you choose and enact when providing feedback Be direct, open, and honest Do not use confrontational words or tone Take into account the receiver of the feedback's frame of reference it might be dissimilar from yours, which will impact the message that they get What are their values, attitudes, and experiences Be precise Describe the particular situation with facts, events, and behavior's that you noticed What specifically was said or done Your feelings How do you feel about this state (not about the individual) frustrated, disappointed, pleased The result What is the outcome you want from this What do you want to change, improve, stop or continue Be explicit about what you want to comprehend and know what they need to do to adjust or keep doing Check their level of understanding Once you have provided your feedback, let the receiver respond Listen keenly to what they say and check that they understand what you have stated and explained Further, document the following using Template 9 What feedback did you provide to the staff members How did the feedback provided encourage, value and reward the team members How did you model desired behavior and practices to encourage the team members to participate in developing strategies, policies, and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks Sign off Supervisor's signature Sign off date Template 6 Strategies for facilitating team member input into planning, decision making, and operational aspects of the development of performance management system Team purpose, roles, and responsibilities (400 words) Three (3) strategies for facilitating team member Explanation of each input into planning, decision making, and operational aspects of the performance management system Template 7 Policies and procedures for promoting team member accountability for personal work and team tasks Policies and procedures for promoting team member accountability for personal work and team tasks (500 words) Purpose of the policy Scope of the policy Procedures for promoting team member accountability Roles and responsibilities in promoting team member accountability for personal work and team tasks Template 8 Processes for identifying and addressing issues, concerns and problems identified by team members Processes for identifying and addressing issues, concerns and problems identified by team members (400 words) Two (2) processes for identifying and addressing issues, concerns and problems identified by team members Explanation of each process for identifying and addressing issues, concerns and problems identified by team members Template 9 Feedback provided to the team members Feedback provided to the team members (200 words) What feedback did you provide to the staff members How did the feedback provided encourage, value and reward the team members How did you model desired behavior and practices to encourage the team members to participate in developing strategies, policies, and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks Activity 3 Facilitate teamwork Checklist 3 Facilitate teamwork Steps Place a tick mark, once completed Step 1 Encourage team members to participate in and take ownership of team activities Collaborate with the team members and discuss the following during the preparation with the team members Performance planning process Need for ongoing feedback Need for employee input into the performance development process Procedure for conducting performance evaluation Procedure for conducting the performance review Implementation guidelines for performance management system Training and development opportunities Continuous improvement process for performance management system Legal considerations in the development and implementation of the performance management system Assign responsibilities for preparing a performance management system based on the performance plan developed in Activity 1 Communicate roles and responsibilities and encourage team members to participate in and take ownership of team activities Further, document the following using Template 10 Responsibilities for preparing a performance management system How did you encourage team members to participate in and take ownership of team activities Step 2 Support the team in identifying and resolving work performance problems Communicate regularly with the team members Discuss the work performance problems they are facing and identify any two (2) problems Develop a learning plan to support team members in meeting expected performance outcomes Document the following using Template 11 Two (2) problems areas of improvement Formal informal learning opportunities to address areas of improvement Resources required KPIs to assess outcomes of activities Step 3 Promote work team collaboration through individual behavior Arrange team sessions to discuss problems tackled during the development of the performance management system Discuss the issues with the team member Encourage the team members to discuss the potential solutions to the issues identified Further, document the following using Template 12 Details of the team sessions arranged, including date, time and place Key points of discussion Feedback received Potential solutions to the issues identified Step 4 Submit the performance management system developed to the Supervisor or trainer assessor Sign off Supervisor's signature Sign off date Template 10 Encourage team members to participate in and take ownership of team activities Feedback provided to the team members (300 words) Responsibilities for preparing a performance management system How did you encourage team members to participate in and take ownership of team activities Template 11 Learning plan Learning plan Two (2) problems areas of improvement Formal informal learning opportunities to address areas of improvement Resources required KPIs to assess outcomes of activities Template 12 Promote work team collaboration through individual behavior Promote work team collaboration through individual behavior (300 words) Details of the team sessions arranged, including date, time and place Key points of discussion Feedback received Potential solutions to the issues identified Activity 4 Liaise with stakeholders Checklist 4 Liaise with stakeholders Steps Place a tick mark, once completed Step 1 Create and maintain open communication channels with management Create two (2) open communication channels for discussing key issues with the management Document the following using Template 13 Two (2) open communication channels Explanation of each communication channel and the modes of communication Maintain open communication channels with management Discuss the following with the line management Performance management system developed in Activity 3 Issuesunresolved issues, concerns and problems raised by team members Potential solutions to the issues identified Gather feedback from management using open communication channels established and document using Template 14 Step 2 Communicate information from line management to the team Discuss the following with the team members Feedback gathered from the line management on the performance management system Potential solutions to theunresolved issues, concerns and problems raised Further, document the following using Template 15 Key points of discussion Key solutions finalized in discussion with the team members for unresolved issues, concerns and problems raised Step 3 Address unresolved issues, concerns and problems raised by team members Take actions (finalized in Step 2) in participation with the team members to address unresolved issues, concerns and problems Further, document the following using Template 16 Steps implemented to addressunresolved issues, concerns and problems Participation of team members in addressingunresolved issues, concerns and problems Sign off Supervisor's signature Sign off date Template 13 Open communication channels Open communication channels (300 words) Two (2) open communication channels Explanation of each communication channel and the modes of communication Template 14 Feedback gathered from management Feedback gathered (200 words) Template 15 Communicate information from line management to the team Feedback gathered (300 words) Key points of discussion Key solutions finalized in discussion with the team members for unresolved issues, concerns and problems raised Template 16 Address unresolved issues, concerns and problems raised by team members Address unresolved issues, concerns and problems raised by team members (300 words) Steps implemented to address unresolved issues, concerns and problems Participation of team members in addressing unresolved issues, concerns and problems

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This assessment task requires you to manage the effectiveness of the work team assigned. This includes: Providing feedback to others in order to encourage, appreciate,

This assessment task requires you to manage the effectiveness of the work team assigned.

This includes:

Providing feedback to others in order to encourage, appreciate, and reward model behavior and practices
Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities
Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed.
Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders.
Effectively communicate team performance plans and team performance to a wide variety of stakeholders.
Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken.

During this assessment task, you will be required to complete the following activities:

Activity 1: Establish team performance plan

Activity 2: Develop and facilitate team cohesion

Activity 3: Facilitate teamwork

Activity 4: Liaise with stakeholders

Assessment environment

This assessment task must take place in any one of the following physical conditions:

Physical condition 1: An actual workplace.

Note: The student can use their own workplace setting. The trainer/assessor will assess the workplace based on the assessment criteria mentioned below and will provide approval if the workplace meets the requirements.

Physical condition 2: An environment set up by the training organisation that accurately represents workplace conditions. The simulated environment must meet the following assessment criteria.

Assessment criteria:

Your trainer/assessor will ensure that the simulated environment meets the following assessment criteria.

Opportunities for students to:	Yes/No/NA
A workplace setting or a simulated workplace must replicate real workplace conditions to demonstrate the assessment activities.
The workplace setting or a simulated workplace must allow the student to manage the effectiveness of the work team assigned. This includes: Providing feedback to others in order to encourage, appreciate, and reward model behavior and practices Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed. Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders. Effectively communicate team performance plans and team performance to a wide variety of stakeholders. Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken.
The workplace setting or the simulated workplace must provide the student with access to the following document and resources. A Supervisor to provide the student with assistance throughout the assessment activity. A team consisting of at least two (2) team members, not including the student. The following equipment and resources to implement systems and processes that support the personal and professional development of self and others: Computers and internet for all participants and students MS Office Printer Communication technology such as video-conferencing tools used Team task objectives (Given in the workplace simulated scenario) Templates to complete this assessment task (Provided in assessment task)
Standard operating/workplace procedures related to human resource management
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Workplace environment to work with others in a team
Workplace setting or simulated workplace must provide the student with the opportunity to analyze the organizational environment.
Workplace environment to sufficient to communicate with diverse groups
Workplace sufficient to work independently and manage workload

Workplace simulated scenario

Your workplace is committed to improving its operations and managing its employees' performance to stay competitive in its industry.

The performance of the employees in the workplace has been stagnant over a period of time, and no improvement has been identified. The management conducted a root cause analysis of this issue and identified that the existing performance management system of the organization is outdated and has not been able to achieve the performance objectives established by the organization.

The workplace has assigned the HR Manager (You) a project to develop a detailed performance management system for the organization. Further, the management has:

Provided you with the guidelines to develop the performance management system
Assigned a team of two (2) team members that would assist you in the development of the performance management system.
Provide you with the information about task objectives.

Guidelines for the development of performance management system:

The performance management system must provide an overview of the performance management process.
The performance management system must incorporate the following in the performance management process:
- Performance planning process
- Need for ongoing feedback
- Need for employee input into the performance development process
- Procedure for conducting performance evaluation
- Procedure for conducting the performance review
- Implementation guidelines for performance management system
- Training and development opportunities
- Continuous improvement process for performance management system
- Legal considerations in the development and implementation of the performance management system.

Team members that would assist you in the development of the performance management system.

Management has assigned you two (2) HR team members. The team members are new recruits and will assist you in the development of a performance management system. Their roles and responsibilities include the following:

Roles and responsibilities

Participate in the development of a performance management system.
Research and compile information on the performance management system.
Participate in the development of performance plans for the performance management systems.

Team task objectives:

Work in collaboration to develop a detailed performance management system.

Have clear roles and responsibilities during the development of a performance management system.

Enhancing individual and group productivity using a performance management system.

Developing employee capabilities to their fullest extent through effective feedback and coaching.

Driving behavior to align with the organization's core values, goals and strategy.

Improving communication between employees and managers.

Job responsibilities:

As part of your job role to lead teams in the workplace and to actively engage with the management of the organization, you have the following roles and responsibilities:

Encourage and foster a shared understanding of purpose, roles and responsibilities
Develop performance plans with key performance indicators (KPIs), outputs and goals
Communicate effectively with a range of stakeholders about team performance plans and team performance
Support team in meeting expected performance outcomes
Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
Develop policies and procedures to promote team member accountability for personal and team tasks
Provide feedback to the team members on team effort and contributions and encourage, value and reward others
Develop processes to identify and address issues, concerns and problems identified by team members
Encourage team members to participate in and to take responsibility for team activities and support them to identify and resolve work performance problems
Model desired behavior and practices and promote work team collaboration through individual behavior
Establish and maintain open communication processes and communicate information from line management to the team
Communicate and follow-up unresolved issues, concerns and problems
Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Work placement task:

This assessment task requires you to take on the HR Manager in a workplace setting or a simulated environment set up by your training organization.

In this assessment task, you will be required to demonstrate your skills and knowledge to manage the effectiveness of the work team assigned in a workplace setting or a simulated environment set up by your training organization.

This includes:

Providing feedback to others in order to encourage, appreciate, and reward Model behavior and practices
Encouraging and fostering a shared knowledge of the organization's mission, duties, and responsibilities
Assist the team in meeting expected performance results by offering formal and informal learning opportunities as needed.
Create performance plans for individuals or teams that include key performance indicators (KPIs), outputs, and goals based on feedback from stakeholders.
Effectively communicate team performance plans and team performance to a wide variety of stakeholders.
Unresolved issues, concerns, and difficulties presented by internal or external stakeholders must be evaluated and corrective action taken.

During this assessment task, you will be required to complete the following activities:

Activity 1: Establish team performance plan

Activity 2: Develop and facilitate team cohesion

Activity 3: Facilitate teamwork

Activity 4: Liaise with stakeholders

The trainer/assessor will supervise and observe the student performing each activity or assign a supervisor.

Supervisor roles and responsibilities: The Supervisor is the individual who supervises or is in charge of the organization. They belong to a higher rank or status. Their job role and responsibilities are:

Assist you in understanding the task requirements.
Provide you with information about job roles and responsibilities.
Provide you with the required information to complete the assessment activities.
Supervise you in completing the assessment task and requirements.
Provide feedback based on the outcomes of assessment activities.

Note: Each student will be assessed individually for all assessment activities.

Team members: The team members are student's co-workers or workfellows. They are associates that the candidate works with. Their job role and responsibilities are:

Assist you in completing the project on time

Participate in the development of a performance management system.

Research and compile information on the performance management system.

Participate in the development of performance plans for the performance management systems.

Communicate and collaborate with you for each assessment activity

Timeframe to complete the work placement task:

Timeframe for completion of the task: (4 weeks - Trainer/assessor to make changes)

Week 1: Establishment of team performance plans for the development of performance management plan

Week 2: Development of policies, procedures and strategies for promoting team member accountability.

Week 3: Development of performance management system.

Week 4: Feedback from management and revisions to the performance management system.

Task requirements

You will be assessed on your technical knowledge and skills to complete this work placement task.
You will be assessed on meeting your job role and responsibilities
You must follow the instructions provided by the supervisor.
The task must be completed in the specified timeframe.

Activity 1: Establish individual and team performance plans

This activity requires you to establish individual and team performance plans for the work team and the two (2) assigned team members.

To do so, you are required to follow the steps given in Checklist 1 and complete the templates associated with each step.

The supervisor or trainer/assessor will:

Supervise and observe the student performing this activity.
Place a tick mark against each step given in the checklist after the student performs/implements the step.
Sign off the checklist and ask the student for the submission of templates associated with each step.

Activity 2: Develop and facilitate team cohesion

This activity requires you to develop and facilitate team cohesion while developing strategies and policies and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks.

To do so, you are required to follow the steps given in Checklist 2 and complete the templates associated with each step.

This activity will be completed in Week 2 of this assessment task.

The Supervisor or trainer/assessor will:

Supervise and observe the student performing this activity.
Place a tick mark against each step given in the checklist after the student performs/implements the step.
Sign off the checklist and ask the student for the submission of templates associated with each step.

For student: For the simulated environment

The student must model desired behavior and practices and ensure the team members' feedback is incorporated into the development of strategies and policies and procedures for promoting team member accountability and facilitating team member input into planning, decision-making, and operational aspects of team tasks.
The student must provide feedback to the team members to encourage, value, and reward their participation.

Activity 3: Facilitate teamwork

This activity will be completed in Week 3 of this assessment task.

This activity requires you to collaborate with the team members assigned and develop a performance management system based on the specifications provided in the workplace simulated scenario.

To do so, you are required to follow the steps given in Checklist 3 and complete the templates associated with each step.

The Supervisor or trainer/assessor will:

Supervise and observe the student performing this activity.
Place a tick mark against each step given in the checklist after the student performs/implements the step.
Sign off the checklist and ask the student for the submission of templates associated with each step.

For the student: For the simulated environment

The student must model desired behavior and practices to promote work team collaboration through individual behavior.
The student must support the team to meet expected performance outcomes, including providing formal and informal learning opportunities.

Activity 4: Liaise with stakeholders

This activity will be completed in Week 4 of this assessment task.

This activity requires you to collaborate with the team members assigned and develop a performance management system based on the specifications provided in the workplace simulated scenario.

To do so, you are required to follow the steps given in Checklist 4 and complete the templates associated with each step.

The Supervisor or trainer/assessor will:

Supervise and observe the student performing this activity.
Place a tick mark against each step given in the checklist after the student performs/implements the step.
Sign off the checklist and ask the student for the submission of templates associated with each step.

For the student: For the simulated environment

The student must model desired behavior and practices to promote work team collaboration through individual behavior.
The student must support the team to meet expected performance outcomes, including providing formal and informal learning opportunities.

-------------------------------------------------------------------------------------------------------------------------

Activity 1: Establish individual and team performance plans

Checklist 1:Establish individual and team performance plans

Steps	Place a tick mark, once completed
Step 1:Document the following details regarding your workplace in template 1 Name of the organization. Contact details Department or work area of operation.
Step 2:Identify the team purpose, roles, and responsibilities according to organizational and task objectives. Further, document the following using Template 2. Team purpose. Roles and responsibilities of self. Roles and responsibilities of team members.
Step 3:Develop the following performance plans in consultation with the team members. Team performance plan. Individual performance plan for each team member. Follow the guidelines provided when developing performance plans: Performance plans must be developed taking into consideration the development of performance management system. Performance management plans must be Performance plans must be developed using Template 3 - Template 5. Performance development plans must include the following information: For team performance plan: Team roles and responsibilities Team work goals Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities For individual performance plans: Team members' roles and responsibilities Work goals Activities to be completed Timeframe for completion of activities Resources required KPIs to evaluate the success of work activities
Sign off: Supervisor's signature: Sign-off date:

Template 1:Workplace details

Workplace details

Name of the organization.

Contact details

Department or work area of operation.

Template 2:Team purpose, roles, and responsibilities

Team purpose, roles, and responsibilities (300 words)

Team purpose.

Roles and responsibilities of self.

Roles and responsibilities of team members.

Template 3:Team performance plan

Team performance plan
Team roles and responsibilities
Team work goals (Four)	Activities to be completed	Timeframe for completion of activities	Resources required	KPIs to evaluate the success of work activities

Template 4:Individual performance plan (Team member 1)

Individual performance plan (Team member 1)
Team roles and responsibilities
Work goals (Four)	Activities to be completed	Timeframe for completion of activities	Resources required	KPIs to evaluate the success of work activities

Template 5:Individual performance plan (Team member 2)

Individual performance plan (Team member 2)
Team roles and responsibilities
Work goals (Four)	Activities to be completed	Timeframe for completion of activities	Resources required	KPIs to evaluate the success of work activities

Activity 2: Develop and facilitate team cohesion

Checklist 2:Develop and facilitate team cohesion.

Steps	Place a tick mark, once completed
Step 1:Consult with the team members assigned and develop the following documents. Develop three (3) strategies for facilitating team member input into planning, decision-making, and operational aspects of the development of performance management system and document using Template 6. Include the following information: Three (3) strategies for facilitating team member Explanation of each input into planning, decision-making, and operational aspects of the performance management system. Develop policies and procedures for promoting team member accountability for personal work and team tasks and document using Template 7. Include the following information: Purpose of the policy Scope of the policy Procedures for promoting team member accountability Roles and responsibilities in promoting team member accountability for personal work and team tasks Develop processes for identifying and addressing issues, concerns and problems identified by team members usingTemplate 8. Include the following information: Two (2) processes for identifying and addressing issues, concerns and problems identified by team members. Explanation of each process for identifying and addressing issues, concerns and problems identified by team members.
Step 2: Provide feedback to team members on team effort and contributions during the development of processes and strategies developed in Step 1. Provide constructive feedback to encourage, value and reward the team members. Formulate your feedback. Ask why you are providing feedback, when and where will you provide it? Discuss the performance of the team members. Be careful and mindful of your body language, tone, and the words you choose and enact when providing feedback. Be direct, open, and honest. Do not use confrontational words or tone. Take into account the receiver of the feedback's frame of reference; it might be dissimilar from yours, which will impact the message that they get. What are their values, attitudes, and experiences? Be precise. Describe the particular situation with facts, events, and behavior's that you noticed. What specifically was said or done? Your feelings. How do you feel about this state (not about the individual) - frustrated, disappointed, pleased? The result. What is the outcome you want from this? What do you want to change, improve, stop or continue? Be explicit about what you want to comprehend and know what they need to do to adjust or keep doing. Check their level of understanding. Once you have provided your feedback, let the receiver respond. Listen keenly to what they say and check that they understand what you have stated and explained. Further, document the following using Template 9. What feedback did you provide to the staff members? How did the feedback provided encourage, value and reward the team members? How did you model desired behavior and practices to encourage the team members to participate in developing strategies, policies, and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks?
Sign off: Supervisor's signature: Sign-off date:

Template 6:Strategies for facilitating team member input into planning, decision-making, and operational aspects of the development of performance management system

Team purpose, roles, and responsibilities (400 words)

Three (3) strategies for facilitating team member

Explanation of each input into planning, decision-making, and operational aspects of the performance management system.

Template 7:Policies and procedures for promoting team member accountability for personal work and team tasks

Policies and procedures for promoting team member accountability for personal work and team tasks (500 words)

Purpose of the policy

Scope of the policy

Procedures for promoting team member accountability

Roles and responsibilities in promoting team member accountability for personal work and team tasks

Template 8:Processes for identifying and addressing issues, concerns and problems identified by team members

Processes for identifying and addressing issues, concerns and problems identified by team members (400 words)

Two (2) processes for identifying and addressing issues, concerns and problems identified by team members.

Explanation of each process for identifying and addressing issues, concerns and problems identified by team members.

Template 9:Feedback provided to the team members

Feedback provided to the team members (200 words)

What feedback did you provide to the staff members?

How did the feedback provided encourage, value and reward the team members?

How did you model desired behavior and practices to encourage the team members to participate in developing strategies, policies, and procedures for promoting team member accountability and facilitating team member input into planning, decision making, and operational aspects of team tasks?

Activity 3: Facilitate teamwork

Checklist 3: Facilitate teamwork

Steps	Place a tick mark, once completed
Step 1:Encourage team members to participate in and take ownership of team activities. Collaborate with the team members and discuss the following during the preparation with the team members: Performance planning process Need for ongoing feedback Need for employee input into the performance development process Procedure for conducting performance evaluation Procedure for conducting the performance review Implementation guidelines for performance management system Training and development opportunities Continuous improvement process for performance management system Legal considerations in the development and implementation of the performance management system. Assign responsibilities for preparing a performance management system based on the performance plan developed in Activity 1. Communicate roles and responsibilities and encourage team members to participate in and take ownership of team activities. Further, document the following using Template 10. Responsibilities for preparing a performance management system. How did you encourage team members to participate in and take ownership of team activities?
Step 2: Support the team in identifying and resolving work performance problems. Communicate regularly with the team members. Discuss the work performance problems they are facing and identify any two (2) problems. Develop a learning plan to support team members in meeting expected performance outcomes. Document the following using Template 11. Two (2) problems/areas of improvement Formal/informal learning opportunities to address areas of improvement Resources required KPIs to assess outcomes of activities
Step 3:Promote work team collaboration through individual behavior. Arrange team sessions to discuss problems tackled during the development of the performance management system. Discuss the issues with the team member. Encourage the team members to discuss the potential solutions to the issues identified. Further, document the following using Template 12. Details of the team sessions arranged, including date, time and place. Key points of discussion. Feedback received. Potential solutions to the issues identified.
Step 4:Submit the performance management system developed to the Supervisor or trainer/assessor.
Sign off: Supervisor's signature: Sign-off date:

Template 10:Encourage team members to participate in and take ownership of team activities.

Feedback provided to the team members (300 words)

Responsibilities for preparing a performance management system.

How did you encourage team members to participate in and take ownership of team activities?

Template 11: Learning plan

Learning plan
Two (2) problems/areas of improvement	Formal/informal learning opportunities to address areas of improvement	Resources required	KPIs to assess outcomes of activities

Template 12:Promote work team collaboration through individual behavior.

Promote work team collaboration through individual behavior (300 words)

Details of the team sessions arranged, including date, time and place.

Key points of discussion.

Feedback received.

Potential solutions to the issues identified.

Activity 4: Liaise with stakeholders

Checklist 4: Liaise with stakeholders

Steps	Place a tick mark, once completed
Step 1:Create and maintain open communication channels with management. Create two (2) open communication channels for discussing key issues with the management. Document the following using Template 13. Two (2) open communication channels Explanation of each communication channel and the modes of communication. Maintain open communication channels with management. Discuss the following with the line management. Performance management system developed in Activity 3. Issuesunresolved issues, concerns and problems raised by team members. Potential solutions to the issues identified. Gather feedback from management using open communication channels established and document using Template 14.
Step 2: Communicate information from line management to the team. Discuss the following with the team members: Feedback gathered from the line management on the performance management system. Potential solutions to theunresolved issues, concerns and problems raised. Further, document the following using Template 15. Key points of discussion. Key solutions finalized in discussion with the team members for unresolved issues, concerns and problems raised.
Step 3:Address unresolved issues, concerns and problems raised by team members. Take actions (finalized in Step 2) in participation with the team members to address unresolved issues, concerns and problems. Further, document the following using Template 16. Steps implemented to addressunresolved issues, concerns and problems Participation of team members in addressingunresolved issues, concerns and problems.
Sign off: Supervisor's signature: Sign-off date:

Template 13:Open communication channels

Open communication channels (300 words)

Two (2) open communication channels

Explanation of each communication channel and the modes of communication.

Template 14:Feedback gathered from management

Feedback gathered (200 words)

Template 15:Communicate information from line management to the team.

Feedback gathered (300 words)

Key points of discussion.

Key solutions finalized in discussion with the team members for unresolved issues, concerns and problems raised.

Template 16:Address unresolved issues, concerns and problems raised by team members.

Address unresolved issues, concerns and problems raised by team members. (300 words)

Steps implemented to address unresolved issues, concerns and problems

Participation of team members in addressing unresolved issues, concerns and problems.

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