This assignment is designed to develop learners' ability to assess the interpersonal communication elements between customers and frontline staff and to recommend strategies to solve interpersonal conflicts between customers and frontline staff. REQUIREMENT Assess the interpersonal communication elements between customers and frontline staff in an organisation, based on your observation. Identify the possible causes of interpersonal conflict between customers and frontline staff. Recommend strategies to solve interpersonal conflicts to ensure the interpersonal communication skills of frontline staff is improved