This assignment is meant to test how well you can analyze and solve problems that affect customer satisfaction in an organizational setting. ULO 5.1, "Anticipate and evaluate issues that affect customer satisfaction," is the unit learning outcome that would be measured by this assignment.

How to do the homework

Look at a construction company.

Find a time when problems with productivity, responsiveness, quality, or all three (or all four) made a customer unhappy.

Describe the situation, the problems that have been found, and what they mean for customer satisfaction.

Use what you know and your creativity to come up with ways and tools that the organization can use to make its customers happier.

The flow of the paper suggested

Introduce the company, its products or services, its customers, and the key areas of its business that are relevant to the situation.

Explain the situation and the problems you've found.

In line with the efforts to improve customer satisfaction, suggest ways and tools to improve productivity, responsiveness, quality, or all three.