This case is for Mater Health hospital: Consumer centered:

• According to theACSQHC framework, there are nine areas for action by people in the health system. Specifically, here you are required to evaluate what the hospital is doing with respect to these areas. For example, Area 1.2 is "Increase health literacy". What Mater Health are doing to increase health literacy with their consumers?

Areas for action by people in the health system: 1.1 Develop methods and models to help patients get health services when they need them. 1.2 1.3 1.4 1.5 increase health literacy. Partner with consumers, patients, families and carers to share decision making abouttheir care. Provide care that respects and is sensitive to different cultures. Involve consumers, patients and carers in planning for safety and quality. 1.6 1.? lm prove continuity of care. Minimise risks at handover. 1.8 Promote healthcare rights. 1.9 if something goes wrong. openly info rm and supportthe patient