This chapter looks at diversity from many perspectives. We paid particular attention to three variablesbiographical characteristics, abilities, and diversity programs. Diversity management must be an ongoing commitment that crosses all levels of the organization. Policies to improve the climate for diversity can be effective, and diversity management can be learned.

1. Understand your organization's anti-discrimination policies thoroughly and share them with all employees.
2. Assess and challenge your stereotype beliefs to increase your objectivity.
3. Look beyond readily observable biographical characteristics and consider the individuals capabilities before making management decisions; remain open and encouraging for individuals to disclose any hidden disabilities.
4. Evaluate fully what accommodations a person with disabilities will need and then fine-tune a job to that persons abilities.
5. Seek to understand and respect the unique biographical characteristics of your employees; a fair but individualistic approach yields the best performance.

Apply a key concept of the reading to a situation in a professional setting (non-family or friends). This setting can be your workplace (a current or past place of employment) or an organization to which you currently belong or belonged in the past (e.g., bowling club, team/sports group, church membership, etc.). Identify a situation related to the chapter reading and describe how you could use the learning from the chapter to address the situation. Prepare your reflective response using MS Word. Write a brief of 100-250 words.