this course is service management, please answer, thanks

About Groovy Vetcare Passion. love. ca re. and neverending search for high quality Pet services motivates the founders to establish Groovy Vetcare in April 9th 2008. Now, we lve our dreams of being the benchmark of veterinary care in Indonesia Groovy Vetcare aims to be the best partner in maintaining your Pets' health through high quality care and love] We approach individually for long-term care for each patient and we dedicate ourselves to provide adequate information for our clients so they can make the best decision regarding their Pets\" healthcare. We offer medical services; surgery, and dental care. We also have in-ho use laboratory and pharmacy with access to specialists. making our Pet care facility a onestop service for all health and medical needs for your Pets. 1. a. From the process perspective, which category of services Groovy Vetcare? b. "A service is rented rather than owned". Explain the statement means and apply to Groovy Vetcare c. Refer to basic focus strategy for services, which focus strategy does GroovyVetcare adopt? 2 You had a cat, and you would like to have dental scalling for your cat. You have not known before the service offered by Groovy Vetcare: Explain three possible type of risks occurred along with the customer concerns. At service encounter stage: Explain its moment of truth Explain the Servuction system