This is a case study for laws and ethics. Please answer the questions below

The NSW Writers Festival is being held in the South Coast town of Berry this winter.

Peta Pronoon is very excited to attend as she is currently enrolled in a creative writing degree and hopes to improve her skills by attending the two-day workshop by famous Nordic crime author Silke Sorensen. There have been posters all over the English department about Sorensen coming to Australia for the first time to speak and teach crime-writing workshops at the Festival.

The festival organisers Pen and Paper Pty Ltd will be hiring space at several venues across Berry including the Berry Country Lodge, the Community Hall and Mary's Motel and Conference Centre.

Peta goes online and buys a ticket to the Sorensen two-day workshop for 6-7 June. At one point in the process she is asked to read the terms and conditions. She clicks on a link that brings up a long list of terms in small font and then clicks a box that indicates agreement to the terms. She doesn't have time to actually read through all the detail as she's late for Uni as usual and needs to rush out and catch her train. She pays $200 on her credit card and runs out of the door.

That evening Peta also books some accommodation in Berry as it is too far for her to travel in one day. She is pleased to see that there is one room left at the Berry Country Lodge (owned by Iris Pty Ltd) and they have a special where a hot breakfast is included. However, her internet is really slow so, keen to get the room, she rings the Lodge direct and books over the phone - "I'm looking forward to someone cooking me breakfast!" she says.

On the morning of the workshop Peta drives to Berry, checks in at the Country Lodge and heads straight to Day One of the workshop which is scheduled to start at 2pm. But when she walks in the room she sees a young man at the lectern together with a lady wearing a 'Berry Writers Festival Volunteer' T-shirt and a name tag 'I'm Maggie, How can I help?'. The lady explains that Silke Sorenson was unable to fly to Australia due to illness and that the young man, Ned Nightingale would take the workshop instead. He has recently released his debut adventure novel 'The Desert' and will be able to provide lots of tips on how to get published. Peta is very disappointed but thinks, as she's now in Berry, she may as well stay and see what Ned has to offer.

The workshop is terrible, Ned just goes on about his new book and, as homework, he gives them a copy of Chapter 1 to read. The only good thing about the workshop is that Peta finds herself sitting next to Brent Harpur, a very witty old man who is also a published author. She ends up going out for drinks with some of the workshop participants that night and has a great time.

The next morning is not so great. Peta is looking forward to her hot breakfast but when she gets down to the motel restaurant at 8.45am, there are only a few pieces of dry toast left on the buffet and packets of cereal. She asks about the hot breakfast and the waitress says, "I've only got fruit, toast and cereal left, and of course, tea and coffee. There's a microwave for the porridge." She points to a sign: Breakfast 6-9am daily.

Get here early for delicious locally produced free range bacon, eggs and sausage.

Peta is grumpy but gulps down some cornflakes and coffee before heading to Day Two of the workshop at 10am. When she arrives, Brent Harpur is in heated discussion with Ned Nightingale. He tells the whole class, "This guy is a fraud, the whole plot of his novel is exactly the same as my bestseller published in 1990, 'Endless Sand'. I'm taking him to court. Don't stay here people, we need to complain to the festival organisers".

Peta is pretty grumpy after her lack of breakfast and decides she is not going to let the festival get away with replacing Silke with fraudster Ned. She heads off to find the festival organisers to complain.

She finds the same volunteer lady, Maggie Moss, at the reception desk and makes her complaint, "I paid to see Silke Sorenson, not this bloke Ned - I demand a refund". Maggie has been warned about this and produces the terms and conditions from the Festival website:

"Pen and Paper Pty Ltd cannot guarantee the attendance of writers specified in the program. We reserve the right to replace speakers, workshop instructors or panel members with suitable alternative individuals without providing notice. We apologise for any inconvenience this may cause."

Peta's weekend has been a disaster. She vows to take legal action.

For each cause of action (there will be more than one - you must answer all questions below for each action) a) Who might bring an action against who, using what area of law? (3) b) What will be the key elements of their legal claim? (6) c) What remedy/remedies should they seek? (3) d) What will the defendant argue? (5) e) Who do you think will win and why? (3)

In your answers you must APPLY the law to the relevant facts - using those facts to build the legal argument.